What HavenIntel sells
HavenIntel provides digital match briefs, score-range reads, and member access windows. These are access-based digital services tied to live sport schedules, not physical goods.
Policy
Payment Policy
Customer-Service Policy for Digital Access
This page explains how purchases will be handled once paid access opens, including what is final, what is reviewed, and how support is resolved.
During public soft launch, payment collection is not yet active and the policy below reflects the structure we will apply when it opens.
Final-sale rule
Digital access is generally final once a service period is completed, especially after the release window closes and the corresponding match is reviewed publicly.
- Final results, post-match reviews, and access to released content are usually not reversible once delivery has been completed.
- Time-sensitive releases are treated as completed services when the delivery window has passed.
- If the non-delivery issue is on our side, the Service-failure rule below applies instead of standard finality.
Multiples bundle fulfilment
Where a member purchases a 3-match multiples bundle and only 2 matches are released on that day, the remaining 1 match will be carried forward and sent on the next following available day.
Service-failure and missed-delivery rule
If HavenIntel misses a paid release because of a confirmed internal service failure (not caused by user action), we apply a structured review:
- credit toward a future release window, replacement release, or equivalent support, depending on timing and availability;
- a documented review in the delivery log before any support decision is finalized.
- in exceptional cases, and where required by law, a refund review may also be considered.
User-error and communication rule
Members are expected to keep their contact details correct and follow provided delivery instructions.
- If an email bounces repeatedly, inbox filtering blocks delivery, or instructions are not followed, support can provide alternate delivery options only where operationally possible.
- In those cases, outcome may be delayed or partial, and support is handled according to the documented failure window.
Legal rule and consumer rights
Nothing in this policy removes mandatory consumer rights where they apply in your region. If a stronger legal right exists, that right takes priority over internal policy wording.
We will publish regional notices in account flow and policy pages before paid access opens publicly.
Delivery proof and records
Delivery status is evidenced by system proof from the following sources:
- sent-time logs for member delivery emails (when email is active); and
- dashboard release logs showing status transitions for each release.
These records are used to confirm whether a release reached its intended delivery state.
Release timing
Planned release timing will be clearly shown in the private member area before access opens to the public. Our current target for paid releases is typically within a short pre-kickoff window, with final release and status updates shown live in the dashboard.
If timing changes due to schedule or operational reasons, members will be informed on the same page before final lock.